Shipping Information

At Mertra Clothing, we aim to make your shopping experience simple from checkout to delivery. Orders are carefully prepared and shipped to the address provided during checkout.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays may require additional processing time.

Once your order has been shipped, you will receive tracking information when available.

Delivery Times

Estimated delivery times for orders shipped within the United States are:

United States: 5–10 business days

International delivery may take approximately 7–20 business days, depending on the destination and shipping service selected.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, customs processing, or other circumstances outside our control.

Shipping Costs

Shipping charges are calculated and displayed at checkout based on the delivery address and shipping method available for your order.

Any applicable shipping fees will be shown before you complete your purchase.

Order Tracking

After your order has been shipped, tracking information may be sent to the email address provided during checkout.

Please allow some time for the tracking information to become active after the package has been handed to the shipping carrier.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your order. If you provide an incorrect or incomplete address, delivery may be delayed or the package may be returned.

Contact our customer support as soon as possible if you need to correct your shipping information after placing an order.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact our customer support team with your order number.

We will help review the available tracking information and provide the appropriate next steps.

International Orders

Customers receiving orders outside the United States may be responsible for customs duties, taxes, or other charges required by the destination country.

These charges are determined by local authorities and are not included in the standard shipping cost unless specifically stated at checkout.

Contact Us

For questions about shipping, delivery, or your order, please contact our customer support team through the contact information provided on our website.